Frequently Asked Questions
Where is the hotel located?
Lungomare Dante Alighieri, 14 – Senigallia (AN) We are 200 m from the famous Rotonda sul Mare in Senigallia
Does the hotel have its own beach?
The hotel has an agreement with the Bagni Nella bathing establishment
How far is the hotel from the sea?
The hotel is located on the seafront, simply cross the street to reach the beach.
What are the check-in and check-out times?
Arrival time (check-in) is from 15:00
Check-out time is by 11:00 a.m.
Which credit cards are accepted?
You can pay with Visa, Visa Electron, American Express, MasterCard, CartaSì, Maestro.
Is breakfast included in the price?
Yes, breakfast is included for all bookings.
Do you have a restaurant?
Yes, the hotel has a restaurant for its guests for the summer period and for external guests for events, subject to reservation. With two panoramic rooms that are used according to bookings.
What time are breakfast and meals taken?
Breakfast: 7 a.m. to 10 a.m.
Lunch: 12:30 to 13:30 (summer)
Dinner: 19:30 to 21:30 (summer)
How many floors does the hotel have?
Six, the top floor is completely used for meeting and catering services.
Do the rooms have a terrace, balcony or window with a sea view?
Standard rooms all have a side sea view terrace, some Junior Suites and Family Suites have side sea view windows.
Are there non-smoking rooms?
All rooms are non-smoking.
Is there a telephone and TV in the room?
Yes, in all rooms there is a telephone with an outside line and TV, with digital terrestrial channels.
How far is the nearest bus stop?
The summer urban lines stop in front of the hotel during the summer period, the nearest stop of the suburban lines is about 500 m away
How far is the airport?
The Marche Regional Airport ‘Raffaello Sanzio’ is 15 km away
Is there a car rental near the hotel?
We usually collaborate with car rental companies in Senigallia, and at least two days’ notice is required to arrange the rental directly at the facility. The main rental companies are all based at the Marche Regional Airport ‘Raffaello Sanzio’, which is about 15 km away.
Is there a private car transfer service to/from the railway station?
This service is not available.
From what time is the booked room available on the day of arrival?
Rooms are available from 15:00
Is the wi-fi internet service free and working in all rooms?
A Wi-Fi Internet connection is available in all rooms.
Is it possible to book tickets for museums or tours of Senigallia through the hotel staff?
It is possible to get help from the hotel staff to book any kind of service in the area, however physical bookings and payments must be made directly by the guests for reasons of privacy and secure handling of payments.
Is a deposit required for final confirmation?
It depends on the type of rate/discount you choose, for non-refundable rates you are asked to pay the full amount in advance, for other quotes you may be asked to pay the amount of the first night or 30% of the stay. You will find everything written down in the booking.
How do I know if my reservation was successful?
You will receive an email confirming your reservation. If you have any further questions, you can always call us by phone to check.
How do I modify a reservation?
Call the hotel + 39 071 63464 or send us an email to info@cityhotel.it
What are the booking cancellation terms beyond which I may incur a penalty?
Deletable
- Cancellation free of charge within the terms specified in the booking, penalty amount of the first night for later cancellations.
- In the event of a no-show, the penalty is the full amount.
Non-cancellable
- Entire amount of the stay for cancellation at any time after booking.
What should I do if I book a few days before my arrival date?
Simply check availability on our website, call the hotel + 39 071 63464 or send us an email to info@cityhotel.it and proceed with the regular booking.
How can I settle the bill for my stay?
The stay can be paid for at any time after arrival, paying by credit card, debit card or cash for amounts less than € 3000
Is there a spa?
No, there is no spa in the hotel.
Is it possible to check in before 3 p.m.?
It is possible to check in earlier, subject to availability, for an additional charge. It is always possible to leave your luggage at the hotel even before check-in time, pending availability of your room, and to use any other services such as: explanations, bicycles, toilets, etc. Note: Breakfast on the day of arrival is subject to a surcharge.
Is the beach service included?
Beach service is NOT included. It is possible to take advantage of the special agreement price with the Bagni Nella bathing establishment. The beach, beach umbrella and 2 sunbeds is € 20.00 per day.
Is the beach sand or gravel?
The beach has very fine sand, it is no coincidence that Senigallia is called ‘The Velvet Beach’.
Are the indicated prices per person or per room?
The prices indicated always refer to the room.
What happens if I arrive at the hotel very late?
The reception is manned 24 hours a day, if your arrival is expected to be very late please advise us by phone or email.
What other payment methods are accepted?
Advance payment by bank transfer, at least 4 days before departure, is also possible.
What kind of breakfast is served?
Continental buffet breakfast.
Is it possible to have special menus in case of food intolerances?
Yes, it is possible to prepare ad hoc menus for food intolerances and allergies or dietary and sporting needs. In such cases, please inform us of your specific requirements in advance.
Is there a bar inside the hotel?
Yes, on the first floor you will find a manned bar at mealtimes and on call at all other times.
What floor are the rooms on?
The rooms are from the 1st to the 5th floor.
È vietato fumare nelle stanze e nelle sale dell’hotel?
Smoking is prohibited in all rooms and common areas of the hotel.
Are there rooms for the disabled?
Yes, the hotel has rooms equipped and with easy access for the disabled, the request must be made when booking.
Is it possible to pay the bill on arrival?
Yes, it is possible to pay the bill on arrival.
How far is the railway station from the hotel?
Senigallia station is about 500 m away.
Is it possible to hire a car on site?
We usually collaborate with car rental companies in Senigallia, and at least two days’ notice is required to arrange the rental directly at the facility. The main rental companies are all based at the Marche Regional Airport ‘Raffaello Sanzio’, which is about 15 km away.
Is it possible to park in a hotel car park or on the street?
The hotel has an underground garage at a daily rate of € 15 (€ 20 from June to September), located below the hotel with an entrance on Via Lazio. Around the hotel there are municipal parking spaces STRISCE BLU on the promenade and all the cross streets, for a fee ONLY from June to September. In the street behind the hotel, Via Spontini, there are always free WHITE STRIPS car parks.
Are the rooms air-conditioned?
All rooms and common areas are air-conditioned.
What time should I vacate the room on the day of departure?
Rooms must be vacated by 11 a.m.
Is there an internet point in the hotel?
No, e-mails can be printed on request with the help of reception.
Are animals allowed?
Pets are allowed in the hotel.
DOGS INFO
Dogs are welcome in the hotel, they are not allowed in the restaurant and cannot be left alone in the room for long periods.
In Senigallia, dogs are not allowed on the beach from 1 May to 1 October, except in specially equipped establishments, the only one in this area is Senigallia Beach ‘Bagni 63’
Email: bagni63@libero.it
Cell. Marco 333 301229
Cell. Paola 349 3250039
Facebook: Senigallia Beach-bagni63
Instagram: senigalliabeach:bagni63
Alternatively, there are three other bathing establishments on Velvet Beach that make it possible to go to the beach with your dog friends. At Ciarnin, in the southern area, there are Lucrezia Guidarelli’s Scooby Doo Beach (gravel beach) and Raffaele Pacenti’s Il blasco 119 (sandy beach) while to the north in the Cesano area there is Valentina Medici’s Baia Canaria (gravel beach). In these three establishments, dogs and owners can enjoy the sea, holidays, relaxation and fun in peace. Within well-defined areas, dogs and their owners can stay on the beach on their sunbeds, animals can socialise in fenced-off areas away from the other bathing establishments, and they can swim in the stretches of sea in front of the concessions. There are many services entirely dedicated to the well-being, care and play of our four-legged friends, such as: playgrounds, agility courses, showers, dryers, dog sitters and veterinarians on request.
Is it safe to enter my credit card details?
Our online system securely manages all sensitive data.
If I do not receive any confirmation, how do I do it?
If you do not receive any confirmation, please contact us directly by phone +39 071 63464 or by email info@cityhotel.it so that we can check for errors.
How do I cancel a reservation?
By calling the hotel + 39 071 63464, sending us an email info@cityhotel.it or via the link at the bottom of the booking confirmation email. For bookings made from portals other than our website, please contact the support service of the portal used.
What happens if I decide to leave earlier than the terms of my reservation?
We charge the full amount booked, unless otherwise stipulated by the hotel management.
What should I do if I book on the same day as my arrival date?
Simply check availability on our website, call the hotel + 39 071 63464 or send us an email info@cityhotel.it, and proceed with the regular booking.
Is there a swimming pool in the hotel?
No, the hotel does not have a swimming pool.
Are there hot tubs?
No, all rooms in the hotel have shower cubicles.
Is it possible to check out after 11 a.m.?
Yes, it is possible, subject to checking the possibility at the facility and paying a surcharge.
